We are closely monitoring the status of the novel coronavirus (COVID-19). We know how important it is to receive evaluations that provide insight and answers as well as a potential path to necessary services for both children and adults. Additionally, we understand that this is a particularly stressful time and we have expanded our services to also provide teletherapy. We are committed to remaining open and available for evaluations, consultations, and psychotherapy while taking extra precautions to keep our clients and staff in good health. Where information is changing at a rapid pace and this remains a very fluid situation, we will continue to update this information on a regular basis.
Precautionary Measures We’ve Implemented
- Continuing to follow updated disease transmission precautions outlined by the CDC.
https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html
- Increased cleaning and disinfecting throughout the day and during off-hours.
- Instructing staff and clinicians to self-quarantine if they have flu like symptoms, have traveled to high risk areas as defined by the CDC, or have had contact with anyone with COVID-19.
- Removed magazines and toys from waiting rooms.
- Ensuring continuity of care by offering services through telehealth for clients. This includes being able to have intake/feedback appointments, consultations, and psychotherapy sessions via teletherapy using a HIPAA compliant platform.
- Regularly sanitizing the common areas in and around our offices multiple times per day.
- Initiated social distancing practices, such as a “no hand-shaking policy” until further notice and as much as possible, we will bring clients to individual offices upon arrival instead of remaining in the common waiting area.
- Encouraging children and adolescents to wash hands before and throughout evaluation and designated break times.
- Thorough cleansing of all testing materials after each testing appointment.
- Having all staff wash their hands throughout the day and use hand sanitizer.
- Having staff stay home if they or someone close to them is sick—we will reschedule appointments as necessary.
- Conducting any requested parent/guardian meetings by phone or teleconference, such as consultations, intake meetings and feedback sessions.
Precautionary Steps You Can Take
- Adhere to the CDC guidelines on proper hygiene, including handwashing, coughing and sneezing into a tissue or a sleeve, etc. For more information, visit: https://www.cdc.gov/coronavirus/2019-ncov/community/index.html.
- If you or your child does not feel well, please let us know so you keep them home to prevent the spread of any sickness, including the COVID-19 virus—we are happy to reschedule your appointments in a timely manner.
- If you or a family member has been exposed to the COVID-19 virus or have been in close contact with someone who has been infected, inform us right away.
- Inform us if you or someone in your household has traveled internationally in the past 30 days.
- If a family member has been exposed to the virus, contact your pediatrician for the proper steps to take based on your risk level and the risk level of others that you will be in contact with.
As always, we remain committed and focused on providing the most thorough and accurate neuropsychological, psychotherapy, and consultation services to you and your family. We will continue to be diligent in taking all necessary measures to continue to remain open for business. We also need your support and commitment to ensure COVID-19 and other illnesses stay clear of our testing locations by following the recommended measures outlined above. If you have any questions or concerns, please do not hesitate to call our offices at 603-433-0800.
